Customer Service Representative

Duties and responsibilities

• Build and maintain positive relationships with clients by addressing inquiries and resolving concerns promptly.
• Assist clients with policy updates, claims support, and other service-related needs.
• Review client accounts to ensure appropriate coverage is in place.
• Provide accurate and timely responses to client inquiries via phone, email, and in-person interactions.
• Coordinate with the sales team to ensure seamless service for new and existing clients.
• Maintain organized and detailed records of client interactions and follow-ups.
• Uphold a positive client experience through professionalism and attentive service.‍

Qualifications‍

• A confident, self-motivated individual who works effectively both independently and as part of a team.
• Strong time management and organizational skills.
• Positive attitude and eagerness to learn.
• Problem-solving abilities and keen attention to detail.
• Effective written and verbal communication skills.
• Basic computer and mobile technology proficiency.
• Must obtain a Property & Casualty license within 60 days of hire.
• Prior customer service experience preferred but not required.

Benefits‍

• Competitive compensation with base pay and potential bonuses.
• Generous PTO and flexible scheduling.
• Comprehensive group benefits.
• 401(k) retirement plan.
• Expense reimbursements.
• Team-building events and recognition programs.
• Reimbursement for licensing, continuing education, and professional designations.

If you are passionate about delivering exceptional client experiences and are eager to grow with a dynamic team, we encourage you to apply today!